BigDrago Privacy Policy 2026 | UK Players

When you create an account with us, we collect the details needed to run it: your email address, chosen password, preferred currency (GBP), name, date of birth and residential address. During identity verification (KYC) we may also ask for documents such as photo ID and proof of address. As you play, we record account activity, including deposits, withdrawals, game sessions and bets. We also gather technical information such as your IP address, device type, browser and approximate location, which help us keep your account safe and the service running smoothly.

We use your data to open and manage your account, confirm that you are who you say you are and of legal age, process payments and provide our Slots, Live Casino and Table Games. We also use it to detect fraud, prevent money laundering, respond to your questions and send service messages such as email verification and account notices. Where you have agreed, we may send promotional updates, and you can opt out of those at any time without affecting your ability to play.

Under UK data protection law we need a valid reason to handle your information. We rely on contract when processing is necessary to provide your account and games. We rely on legal obligation for age checks, KYC, anti-money-laundering controls and record keeping. We rely on legitimate interests for fraud prevention, security and improving our service, always balanced against your rights. Where we send marketing or use non-essential cookies, we rely on your consent, which you can withdraw whenever you choose.

We do not sell your personal data. We share it only where needed and with appropriate safeguards: payment providers who process your deposits and withdrawals, identity and verification partners, game and software suppliers who help deliver our titles, technology and hosting providers, and professional advisers. We may also disclose information to regulators, law enforcement or other authorities when the law requires it, or to protect our customers and our business from fraud or abuse.

We keep personal data only for as long as there is a genuine reason to hold it. Account and transaction records are retained while your account is active and for the period required by gambling, tax and anti-money-laundering rules after it closes. KYC documents are kept for the minimum time those obligations demand. Once data is no longer needed, we delete it or anonymise it so it can no longer identify you. Where a self-exclusion applies, we retain the details needed to honour it.

You have rights over your information. You can ask to see the data we hold about you, have inaccurate details corrected, request deletion where we have no legal duty to keep it, restrict or object to certain processing, and receive a portable copy of data you provided. You may withdraw marketing consent at any time. If you are unhappy with how we have handled a request, you can complain to the UK Information Commissioner's Office. We aim to respond to every request promptly and without charge in most cases.

We take security seriously. Access to personal data is limited to staff who need it for their role, and verification steps such as email confirmation and KYC help protect your account from misuse. We use technical and organisational measures designed to guard against loss, unauthorised access and disclosure. No system is ever completely risk-free, so we also encourage you to choose a strong, unique password, keep your login details private and contact us at once if you suspect anything unusual.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used and, where you agree, support marketing. Essential cookies are required for the site to function, while others are optional and can be managed through your browser or the cookie settings we provide. For the full list of cookies, their purposes and how to change your choices, please refer to our dedicated cookie policy.

We use account information to support safer play, including helping you apply deposit limits, take a break or self-exclude. Gambling should be entertainment, never a way to make money, and it is only for adults aged 18 and over. If play stops feeling fun, please use the responsible gambling tools in your account or seek free, confidential support from an independent UK help organisation.

For any privacy question or to exercise your rights, contact our Data Protection Officer or privacy team through the support channels in your account. We may update this policy from time to time to reflect changes in law or in how we operate. When we make a meaningful change, we will update the date on this page and, where appropriate, notify you directly so you always know how your information is used.